At ScentsKW, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect personal information when you browse our website, create an account, place an order, subscribe to updates, or contact us.
This information may include:
Name
Email address
Phone number
Billing and delivery address
Order and purchase information
Account information, if you create an account
Messages and information submitted through contact forms
Device, browser, IP address, and website usage information
Cookie and analytics information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
Process and manage your orders
Arrange delivery and provide order updates
Communicate with you regarding your purchase
Respond to enquiries and customer service requests
Manage customer accounts
Prevent fraud, misuse, and unauthorized activity
Improve our website, products, and customer experience
Maintain business, accounting, and administrative records
Send promotional communications where you have chosen to receive them
Comply with applicable legal and regulatory requirements
We do not sell your personal information.
3. Orders and Payments
When you place an order, certain personal information is required to complete the transaction.
Payments may be processed through third-party payment service providers. ScentsKW does not necessarily receive or store your complete payment card details. Payment providers process payment information according to their own privacy and security policies.
4. Delivery and Service Providers
We may share necessary information with third parties that help us operate our business, including:
Delivery and courier companies
Payment processors
Website hosting and technology providers
Email and communication services
Analytics and security services
Professional advisers where necessary
These parties receive only the information reasonably required to provide their services.
5. Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve the browsing experience.
Cookies may be used to:
Keep products in your shopping cart
Remember website preferences
Maintain login sessions
Support checkout functionality
Understand website traffic and usage
Improve website performance and security
Your browser may allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of the website, including the shopping cart and checkout.
6. Analytics
We may use analytics tools to understand how visitors interact with our website.
Analytics information may include pages visited, approximate location, browser type, device type, referral source, and general website activity.
This information helps us understand website performance and improve the customer experience.
7. Marketing Communications
If you choose to subscribe to marketing or promotional communications, we may send you information regarding new products, collections, or updates from ScentsKW.
You may unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.
We will not require you to receive marketing communications in order to purchase from ScentsKW.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Completing and supporting orders
Maintaining accounting and business records
Resolving customer service matters
Preventing fraud
Meeting applicable legal or regulatory requirements
Information that is no longer required may be deleted or anonymized where appropriate.
9. Protecting Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords and login information confidential.
10. Your Choices and Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may also request that we update inaccurate information or stop sending you marketing communications.
To make a privacy-related request, please contact ScentsKW through our website contact page.
We may need to verify your identity before completing certain requests.
11. Third-Party Links
Our website may contain links to third-party websites or social media platforms.
ScentsKW is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate authorization where required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last updated” date.
14. Contact Us
If you have questions about this Privacy Policy or how ScentsKW handles personal information, please contact us through the Contact Us page on our website.
ScentsKW Kuwait Rare Scents. Timeless Character.
Before you publish it, there are three things I would confirm with the client: the actual payment gateway, whether you’re using Google Analytics/Meta Pixel or similar tracking, and whether the site actually sends marketing/newsletter emails. Then we can make the policy completely accurate rather than leaving those sections general.
