At ScentsKW, returns and exchanges are subject to the condition of the product and the circumstances of the order.
Items requested for return or exchange should be unused, unopened where applicable, and kept in the same condition and original packaging in which they were supplied.
If you receive an incorrect or damaged product, please contact ScentsKW as soon as possible and provide clear photographs of the product and its packaging so the issue can be reviewed.
Eligibility for a return, exchange, or refund will be reviewed according to the condition of the product and the circumstances of the order.
Please note that the final return and exchange time limits, delivery charges, and any non-returnable product conditions should be confirmed by ScentsKW before launch.
For any return or refund request, please contact us through the Contact Us page and include your order details together with any relevant photographs.
